Frequently Asked Questions
Everything you need to know about shopping with Goral.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Goral ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.
How can I contact customer support?
Our customer service team is available Monday through Friday from 9 AM to 5 PM. You can reach us via the contact form on our website or by emailing [email protected].